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TERMS AND CONDITIONS & PRIVACY POLICY

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AND ENTIRELY BEFORE USING THIS WEBSITE OR NEGIOTIATING A DISCOUNTED GROUP PLAN.

Welcome to the website of PATTYCARE.COM (“Pattycare”)). The information provided on this website (this “Website”) is for informational purposes and for your general interest only. Your access to and use of the information contained on this Website is subject to the terms and conditions described herein. Please read and review these Terms and Conditions of Use carefully and entirely before accessing or using this Website or negotiating with a representative for a group plan.. By accessing or using this Website and/or negotiating with a representative, you acknowledge that you have read, understood and agree to these Terms and Conditions of Use. If you do not agree to these Terms and Conditions of Use, you may not access or use this Website or negotiate with our team. PattyCare reserves the right to revise these Terms and Conditions of Use at any time. You are bound by any such revisions and should, therefore, periodically visit this page to review the then current terms, because they are binding on you.

1. This Website Does Not Provide Medical Advice or Information

This Website may contain general information relating to various medical conditions and their treatment. Such information is provided for informational purposes and for your general interest only. Such information is not intended to be a substitute for medical advice, diagnosis or treatment provided by a doctor or other qualified healthcare professional. You should not use the information contained herein for diagnosing or treating a health condition, problem or disease. Please consult with your doctor or medical healthcare professional to see if any information discussed at this Website is appropriate for you.

2. Rules and Use

If, and only if, you agree to, and are in full compliance with, these Terms and Conditions of Use, PattyCare authorizes you to view and access a single copy of the publicly available pages on the Website solely for your personal use. In addition, the Website and the Content (as defined in Section III below) are made available for the limited purpose of allowing you and/or your medical provider to use PattyCare online services including lab test ordering and other services. Any other use, duplication, distribution or other exploitation of the Website, the Content or any portion thereof by any user is strictly prohibited. Without limiting the foregoing, in no event may any user directly or indirectly:

(a) Republish, post, upload, frame, retransmit, redistribute, modify, remove any intellectual property or similar notices or otherwise reproduce the Website or any Content in any format to anyone in any way (other than the download to your personal computer that is inherent in viewing a web page);

(b) Access, attempt to access, or obtain any information regarding other users (including, without limitation, any other users’ tests ordered or test results or any other personally identifiable information related to another user);

(c) Allow anyone else to use or access your name, account or password, if any;

(d) Use any robot, spider or other data mining or other automatic device, program, or similar process or means to access, acquire, copy or monitor the Website, another user, the Content or any portion thereof, or in any way circumvent the navigational structure or presentation of the Website or any Content;

(e) Breach or attempt to breach the security or authentication measures on the Website or any network or database connected to the Website;

(f) Collect any information related to any Website users or other Content from the Website for the benefit of any other entity or person or share this information with any other person or entity;

(g) Decompile, reverse engineer, disassemble or otherwise reduce any software code for the Website to a human-readable form;

(h) Make any automated high-volume or other use of the Website for re-mailing, spamming or other purposes;

(i) Use the Website or the Content in violation of any applicable law, rule or regulation;

(J) Use the Website for any purpose other than to utilize the intended services offered through the Website;

(k) Submit any data, content or other material that contains a virus or other harmful component, or otherwise tampers with, impairs or damages the Website, the Content or any connected network or database, or otherwise interferes with any person or entity’s use or enjoyment of the Website;

(l) Submit any data (including, without limitation credit card and other payment data), content or other material in violation of any applicable law or regulation, that violates or infringes upon the patent, trademark, copyright, trade secret, privacy, publicity or other rights of any third party;

(m) Submit any data (including, without limitation credit card and other payment data), content or other material that is false, misleading, deceptive, defamatory, obscene, indecent, threatening, abusive, offensive, harassing, or hateful; or

(n) Pretend to be another person or entity or misrepresent your identity, sponsorship, or affiliation with any such third party, including using a third party’s username, password, personally identifiable or other account information.

You must maintain the confidentiality of your account and other information and to promptly notify us if you become aware of any third party use of your account or other information relating to the Website or the Content. You are responsible for all acts, omissions, statements and other uses of your account and other information on the Website.

We cannot and do not assure that other users are complying, or will continue to comply, with the provisions of these Terms and Conditions of Use, and, as between you and PattyCare, you assume all risk of harm or injury resulting from any such lack of compliance.

3. Disclaimers of Liability and Warranties

By using this Website you hereby agree not to rely on any of the information contained herein. PattyCare will use reasonable efforts to include accurate and up-to-date information on this Website, but PattyCare MAKES NO WARRANTIES OR REPRESENTATION OF ANY KIND REGARDING THE USE OF THIS WEBSITE OR AS TO ITS ACCURACY, CURRENCY, RELIABILITY OR COMPLETENESS. PattyCare reserves the right to make changes or improvements to this Website at any time.

YOUR ACCESS TO AND USE OF THIS WEBSITE AND THE CONTENT HEREOF IS AT YOUR OWN RISK. THIS WEBSITE AND ALL THE MATERIALS, INFORMATION AND SERVICES IN THIS WEBSITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS (COLLECTIVELY, THE “CONTENT”), ARE PROVIDED “AS-IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, FAIR PRICE LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL PATTYCARE, OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS WEBSITE, BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES, ARISING OUT OF ACCESS TO, USE OF OR INABILITY TO USE THIS WEBSITE, OR ANY ERRORS OR OMISSIONS IN THE CONTENT, EVEN IF ULTA LAB TESTS OR AN ULTA LAB TESTS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS INCLUDE DAMAGES TO, OR FOR ANY VIRUSES THAT INFECT, YOUR COMPUTER EQUIPMENT. YOU (AND NOT ULTA LAB TESTS) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THE ABOVE EXCLUSIONS AND LIMITATION MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES.

4. Privacy Statement and Policy

PATTYCARE respects your privacy. Please see our Privacy Statement and Policy that explains your rights and responsibilities with respect to information that is disclosed on or to this Website. To the extent there is an inconsistency between these Terms and Conditions of Use and the PattyCare Privacy Statement and Policy, these Terms and Conditions of Use shall govern.

5. Submission of Ideas

PattyCare appreciates hearing from its customers and welcomes your comments regarding this Website and/or PattyCare’ products or services. However, it is PattyCare policy not to accept unsolicited ideas about new products, advertising or marketing concepts or improvements. PattyCare employees and/or staff and consultants that be working on ideas that are the same or similar to yours. PattyCare’s policy is to avoid confusion about our ownership of new concepts. If you send us a message about a proposed idea, your message will be treated as non-proprietary and non-confidential and becomes property of PattyCare. PattyCare shall be free to use the content of any such communication, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose whatsoever, including developing, manufacturing and/or marketing goods or services, at our sole discretion, without compensation to you.

You agree that you will not upload or transmit to this Website any communications or content that infringe or violate any rights of any party. In addition, you agree that you will not send or transmit to PattyCare by email, (including through the “Contact Us” link) any communication or content that infringes or violates any rights of any party.

6. Links to Other Websites

This Website may provide links or references to websites maintained by third parties over whom PattyCare has no control. Such links or references are provided as a convenience to the users of this Website. Similarly, this Website may be accessed from third party links over which PattyCare has no control. PattyCare has no responsibility for and makes no representations or warranties of any kind for the content of other websites linked to this Website, or for any products or services mentioned or offered on such websites. PattyCare shall not be liable for any damages or injury arising from that content. You access such other websites solely at your own risk. Inclusion of any third party link does not constitute an endorsement or recommendation by PattyCare.

7. Applicable Law

This Website and the Content are intended to comply with the laws and regulations in the United States of America, and the information pertaining to PattyCare products and services is intended for use only by residents of the United States of America. PattyCare makes no representation or warranty that the Content is appropriate or available for use in other countries, and access to it from countries where its content is illegal is prohibited. Those who choose to access this Website from other countries do so on their own initiative and are solely responsible for compliance with applicable local laws. Any offer for any product or service made on this Website is void where prohibited. You may not use or export the Content in violation of U.S. export laws and regulations.

8. Copyright and Use of this Website

All Content (including, without limitation, Website design, text, graphics, icons and the selection and arrangement thereof) of this Website is the property of PattyCare, or used under license by PattyCare, and is subject to copyright protection. PattyCare does not waive any of its proprietary rights to such content.

PattyCare authorizes you to display and electronically copy, download and print hard copy, for noncommercial use only, documents or pages published by PattyCare on this Website, provided that any copy of these documents or pages which you make shall retain all copyright or proprietary notices and any disclaimers contained herein. Any other use of materials on the Website, including but not limited to the modification, reproduction, distribution, republication, display or transmission of the content of this Website, without prior written permission of PattyCare is prohibited. The availability of the Contents through this Website shall under no circumstance constitute a transfer of any copyrights, trademarks or other intellectual property rights of PattyCare to any Website user or any third party. This Website and the Content are protected by U.S. and international copyright laws, both as individual works and as a compilation. You may not delete any copyright or similar notice from any content you obtain from this Website. All Content Copyright © 2024 – PattyCare, all rights reserved.

If you violate any of these Terms and Conditions of Use, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content.

9. Trademarks

All logos, trademarks, service marks and trade dress (hereinafter collectively referred to as “Trademarks”) displayed on this Website, whether or not appearing in large print or with or without the trademark symbol, are registered and unregistered Trademarks of PattyCare, or of third parties. Use of the Trademarks displayed on this Website, or any Content, except as provided herein, is strictly prohibited. Nothing contained in this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this Website without the written permission of PattyCare or such third party that may own the Trademarks displayed at this Website. Furthermore, please be advised that PattyCare actively and aggressively enforces its intellectual property rights to the fullest extent of the law.

10. Indemnification

You agree to indemnify, defend, and hold harmless PattyCare, its managers, members, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees and court costs, resulting from any violation of these Terms and Conditions of Use (including, but not limited to, negligent or wrongful conduct) by you. PattyCare reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with PattyCare in asserting any available defenses.

11. Termination of Your Use of the Website

PattyCare may terminate your use of the Website at any time and without notice to you if, in its sole judgment, you breach any term or condition of these Terms and Conditions of Use. Upon termination, you must destroy all materials obtained from this Website.

12. Governing Law

These Terms and Conditions of Use and your use of the Website or the Content shall be governed by the laws of the State of Tennessee, without regard to its conflict of laws provisions. Any legal action or proceeding relating to this Website shall be brought exclusively in a federal or state court of competent jurisdiction in Franklin County Winchester, TN.

13. Entire Agreement

If any provision of these Terms and Conditions of Use is unlawful, void or unenforceable, the remaining provisions of these Terms and Conditions of Use will remain in place. These Terms and Conditions of Use are the entire agreement between you and PattyCare regarding all aspects of your use of this Website and/or the Content.

Website Privacy Policy

Introduction

This Website Privacy Policy (this “Policy”) outlines the information PattyCare, Inc. (“PattyCare “) may collect when a user enters our website (the “Website”) and how we may collect, use, manage, protect or disclose that information. By using this Website you agree to our use of the data that we collect in accordance with this Policy.

Information Collected

We may collect any or all of the information that you give us, including your name, address, telephone number, fax number, and email address, together with data about your use of this Website. Other information that may be needed from time to time to process a request may also be collected. We collect both non-personal information and personally identifiable information.

Non-Personal Information We Collect About You

Even if you do not register or create a username with this Website, PattyCare may collect non-personal information about your use of this Website (“Non-Personal Information”). For purposes of this Website User Privacy Policy, the term Non-Personal Information means User information that is not traceable back to any individual and cannot be used to identify an individual. Non-Personal Information may include information such as gender, age, city and state when such information is not linked with Personally Identifiable Information (as defined below).

PattyCare may collect Non-Personal Information regarding your use of this Website through the use of “Cookies” and/or “Web Beacons”. This information: (1) helps us dynamically generate content on this Website or in newsletters; (2) allows us to statistically monitor how many people are using this Website; and (3) how many people open our emails. We may use Non-Personal Information to determine the popularity of certain of the Website content or to facilitate a user’s log-in, as navigation aids and as session timers.

You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on this Website may be impaired. We do not link Non-Personal Information from Cookies or Web Beacons to Personally Identifiable Information without your permission and do not use Cookies or Web Beacons to collect or store Protected Health Information as defined in our Patient Privacy Policy. (“Protected Health Information”). For purposes of this Website User Privacy Policy, the term Personal Health Information means information that combines known health characteristics with Personally Identifiable Information.

Third parties under contract with PattyCare may use Cookies or Web Beacons to collect Non-Personal Information about your usage of this Website. This Non-Personal Information is anonymous and does not contain any personal information about you. These third parties may collect this information, on our behalf, to help PattyCare tailor this Website to meet the needs of users. These third parties have agreed not to use Non-Personal Information contained in Cookies or Web Beacons except to help us tailor this Website and have agreed to not link any Non-Personal Information to any Personally Identifiable Information contained in any Cookie or Web Beacon collected by them.

Personally Identifiable Information We Collect About You

We may collect personally identifiable information you provide to us when you register or create a username with this Website, when you update your profile in connection with your registration or username and/or when you use portions of the Website that are expressly presented as places for you to submit such information to us specifically in order to arrange for and provide services to you (“Personally Identifiable Information”). For purposes of this Policy, the term Personally Identifiable Information means information that can be traced back to an individual, such as your name, date of birth, home address, telephone number, email address, and Social Security number. We use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific services you select, send you emails about Website maintenance and updates, and inform you of significant changes to this Privacy Policy.

We also collect information about the lab tests you order and the results thereof. This information will help you monitor, track and manage your health and wellness. Please refer to our Patient Privacy Policy for details.

You may receive newsletters via email from PattyCare and/or directly from third parties. Although these emails will not contain Protected Health Information, they may contain information related to specific treatments or conditions about which you have inquired or expressed interest. In order to subscribe to PattyCare newsletters via email, we need your contact information, such as your name and email address. You can unsubscribe from the newsletters by simply clicking on the “unsubscribe” link at the bottom of any email newsletter. An email to our automated unsubscribe service will be created on your computer. Click the “send” button. You will then be unsubscribed from that newsletter within two to ten business days. You may also unsubscribe or change any of your email preferences by clicking on the applicable links in your email newsletter or by changing your profile settings by clicking on any of the view/manage links at the bottom of your PattyCare newsletter.

This Policy does not apply to content, business information, ideas, concepts or inventions that you send to Fair Price Labs by email.

Customer Service Quality Control Terms

To ensure the highest level of service, we reserve the right to make random customer service quality control calls. By using our services, you agree to the following:

  1. Random Quality Control Calls: We may, from time to time, make unscheduled calls to our customers for the purpose of assessing the quality of our customer service.
  2. Monitoring & Recording: These calls may be monitored or recorded to evaluate the performance of our representatives and to ensure that our service standards are consistently met.
  3. Confidentiality: Any information collected during these calls will be used solely for internal purposes to improve customer service and will not be shared with third parties, except as required by law.
  4. Customer Feedback: During these calls, we may request feedback about your experience with our services. Your participation is voluntary, and refusal to participate will not affect your access to our services.

Disclosing Information

Except as described in this Policy or as specifically agreed to by you, we will not disclose any Personally Identifiable Information we gather from you on the Website. We may release Personally Identifiable Information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In the event that we are legally compelled to disclose your Personally Identifiable Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personally Identifiable Information as described below, and, with respect to such information collected on portions of the Website that are expressly presented as places for you to submit such information to us specifically in order to expedite your receipt of services from us at the time of your future, in-person visit to one of our authorized patient service centers or events, we may disclose such information to third party payors or administrators of such payment plans (e.g., health insurance companies), as appropriate if you request reimbursement for the services you receive from PattyCare. In no event will PattyCare sell your Personally Identifiable Information to third parties.

Disclosure to PattyCare Operations and Maintenance Contractors

PattyCare operations and maintenance contractors sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to PattyCare. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of this Website. These contractors also may have access to your email address to send newsletters to you on our behalf. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for PattyCare. We also require that our operations and maintenance contractors: (1) protect the privacy of your Personally Identifiable Information consistent with this Policy; and (2) not use or disclose your Personally Identifiable Information for any purpose other than providing us with products and services.

Disclosure to Third Party Contractor Websites

Certain content and services offered to you through the Website may be served on websites hosted and operated by a company other than PattyCare (“Third Party Contractor Websites”). PattyCare does not directly disclose your Personally Identifiable Information to these Third Party Contractor Websites without your consent, but you should be aware that any information you disclose once you access these other websites is not subject to this Policy. PattyCare does not endorse and is not responsible for the privacy practices of these Third Party Contractor Websites. You should review the privacy policy posted on the other websites to understand how that Third Party Contractor Website collects and uses your Personally Identifiable Information. Disclosure of Aggregate Information

PattyCare may provide Aggregated Information or Data to third parties. For purposes of this Website User Privacy Policy, the term Aggregated Information or Data means the combination of similar Non-Personal Information from many or all the users of this Website into one “batch”. For example, PattyCare might inform third parties regarding the number of users of the Website and the activities they conduct while on the Website. Depending on the circumstances, PattyCare may or may not charge third parties for this Aggregate Information or Data. We require parties with whom we share Aggregate Information or Data to agree that they will not attempt to make this information personally identifiable, such as by combining it with information in other databases.

Updating Your Information and Contacting PattyCare

Updating Your Personally Identifiable Information

Our Website’s links and functions that collect and store self-reported data also allow you to correct, update or review information you have submitted by going back to the specific link or function, logging-in and making the desired changes.

Removing Your Personal Information

If you have a complaint or problem, please use our “Contact Us” link. We will forward your complaint to the appropriate internal PattyCare department for a response or resolution. We try to answer every email within 48 business hours, but may not always able to do so.

If you do not receive adequate resolution of a privacy related problem, you may write to PattyCare at:

PattyCare
Attention: Customer Relations PO BOX 1136, Winchester, TN 37398
Phone: 610-688-2139
Email: info@pattycare.com

Changes to this Policy

If PattyCare makes a material change to this Policy that expands the permissible uses or disclosures of Personally Identifiable Information, PattyCare will so inform you by either publishing such change on this Website in a prominent manner and/or by sending you an email to the email address you have provided to us. Your continued use of this Website will indicate acceptance of the changes. You may of course choose to opt-out of continuing to use this Website. Please exit this Website immediately if you do not agree to the terms of this or any future Website User Privacy Policy.

PattyCare may make non-significant changes to this Policy that do not affect Personally Identifiable Information. PattyCare may not notify you of such non-significant changes.

Notice of Privacy Practices

Notice of Privacy Practices

PLEASE READ THIS NOTICE CAREFULLY; IT DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

The following is the Notice of Privacy Practices (“NPP”) of PattyCare. Inc. (“PattyCare “) PattyCare also may be viewed on our website at any time by going to www.pattycare.com or .us. You authorize to send you any notices electronically.

Our Commitment

At PattyCare, we are committed to safeguarding the privacy and confidentiality of your personal health information to the full extent required by law. PattyCare and our providers utilize secured technologies to protect your information. Personal information about patients that is maintained on PattyCare’ systems and servers is protected using industry standard security measures. In order to secure your personal information, our data storage system is encrypted, access to your data is password-protected, and sensitive data transmitted to and from the database servers is encrypted utilizing industry standard HTTPS. However, no security measures are perfect or impenetrable, and PattyCare cannot guarantee that the information submitted to, maintained on, or transmitted from its systems will be completely secure. PattyCare is not responsible for the circumvention of any privacy settings or security measures contained on the Fair Price Labs website by any users or third parties.

Your Personal Health Information

We collect personal health information from you through testing, payment and related healthcare operations, the application and enrollment process, and/or healthcare providers or health plans, or through other means, as applicable. Your personal health information that is protected by law broadly includes any information, oral, written or recorded, that is created or received by certain health care entities. The law specifically protects health information that contains data, such as your name, address, social security number, and other items, that could be used to identify you as the individual patient who is associated with that health information. We are required to abide by the terms of this notice

Uses or Disclosures of Your Personal Health Information

Generally, we may not use or disclose your personal health information without your permission. Further, once your permission has been obtained, we must use or disclose your personal health information in accordance with the specific terms of that permission. The following are the circumstances under which we are permitted by law to use or disclose your personal health information.

Without Your Consent

In each of the areas described below, PattyCare is not required to, and will not, ask for your consent to use or disclose your protected health information in order to provide you with services you request, to collect payment for those services, to pay third-parties involved in providing those services, and to conduct other related health care operations otherwise permitted or required by law. Also, we are permitted to disclose your personal health information within and among our workforce and affiliated providers in order to accomplish these same purposes. However, even with your permission, we are still required to limit such uses or disclosures to the minimal amount of personal health information that is reasonably required to provide those services or complete those activities.

If your lab tests or imaging tests are ordered through your physician, he/she will have access to the results and other protected health information and may receive your test results before releasing them to you. We may disclose information about you to your other health care providers, including doctors, nurses, technicians or hospital personnel, if they are involved with your care. PattyCare may contact you with information about treatment alternatives or other health-related benefits and services that may be of interest to you. For example, if you have identified a particular health problem, we may send you information that describes other tests that may be helpful to you.

We may collect customer data so that we can evaluate and develop new or existing testing programs, monitor quality, and perform other activities related to the overall operation of PattyCare. Further, your information may be used by PattyCare in connection with professional services we obtain, such as legal services, audit functions, legal compliance, and detection of fraud or abuse.

As Required by Law

The HIPAA rules permit PattyCare to disclose your private health information under certain circumstances when the disclosure is required by other laws or in furtherance of law. We may use or disclose your personal health information to the extent that such use or disclosure is required by law and the use or disclosure complies with and is limited to the relevant requirements of such law. Examples of instances in which we are required to disclose your personal health information include: (a) public health activities including, preventing or controlling disease or other injury, public health surveillance or investigations, reporting adverse events with respect to food or dietary supplements or product defects or problems to the Food and Drug Administration, medical surveillance of the workplace or to evaluate whether the individual has a work-related illness or injury in order to comply with Federal or state law; (b) disclosures regarding victims of abuse, neglect, or domestic violence including, reporting to social service or protective services agencies; (c) health oversight activities including, audits, civil, administrative, or criminal investigations, inspections, licensure or disciplinary actions, or civil, administrative, or criminal proceedings or actions, or other activities necessary for appropriate oversight of government benefit programs; (d) judicial and administrative proceedings in response to an order of a court or administrative tribunal, a warrant, subpoena, discovery request, or other lawful process; (e) law enforcement purposes for the purpose of identifying or locating a suspect, fugitive, material witness, or missing person, or reporting crimes in emergencies, or reporting a death; (f) disclosures about decedents for purposes of cadaveric donation of organs, eyes or tissue; (g) for research purposes under certain conditions; (h) to avert a serious threat to health or safety; (i) military and veterans activities; (j) national security and intelligence activities, protective services of the President and others; (k) medical suitability determinations by entities that are components of the Department of State; (l) correctional institutions and other law enforcement custodial situations; and (m) covered entities that are government programs providing public benefits, and for workers’ compensation.

Other Permitted Disclosures

PattyCare may use your protected health information for marketing in limited circumstances permitted by law. For example, we may use your name and address to communicate with you about a health-related product or service that we provide. We may send you newsletters or promotional items of nominal value.

There are other special situations where PattyCare may use your health information. Mostly, these are for public health purposes. We may disclose protected health information to government officials in charge of collecting information to prevent or control disease, report injury or disability, to report reactions to medications or product defects or problems, or to notify a person who may have been exposed to a communicable disease or may be at risk of contracting or spreading a disease or condition.

PattyCare Uses or Discloses Only the “Minimum Necessary” Information

PattyCare will normally use and/or disclose only the minimum amount of information that is necessary to perform certain activities. However, this “minimum necessary” policy does not apply when you or another health care provider involved in your care requests information, when information disclosure is required by law or when you authorize the disclosure.

All Other Situations, With Your Specific Authorization.

PattyCare must obtain your specific written authorization to use or disclose your protected health information in any way not outlined in this NPP. You may revoke your authorization in writing at any time. However, your revocation will not be effective to the extent we have already acted in reliance on the authorization.

Your Rights Under HIPAA

You may exercise any of the following rights by contacting the Privacy Officer at the address identified below.

Right to Request Restrictions on Use or Disclosure

You have the right to request restrictions on certain uses and disclosures of your personal health information about yourself. You may request restrictions on the following uses or disclosures: (a) to carry out testing, payment, or related operations; (b) disclosures to family members, relatives, or close personal friends of personal health information directly relevant to your care or payment related to your health care, or your location, general condition, or death; (c) instances in which you are not present or your permission cannot practicably be obtained due to your incapacity or an emergency circumstance; (d) permitting other persons to act on your behalf to pick up filled prescriptions, medical supplies, X-rays, or other similar forms of personal health information; or (e) disclosure to a public or private entity authorized by law or by its charter to assist in disaster relief efforts.

While we are not required to agree to any requested restriction, if we agree to a restriction, we are bound not to use or disclose your personal healthcare information in violation of such restriction, except in certain emergency situations. We will not accept a request to restrict uses or disclosures that are otherwise required by law.

Right to Receive Confidential Communications

You have the right to receive confidential communications of your personal health information. We may require written requests. We may condition the provision of confidential communications on you providing us with information as to how payment will be handled and specification of an alternative address or other method of contact. We may require that a request contain a statement that disclosure of all or a part of the information to which the request pertains could endanger you. We may not require you to provide an explanation of the basis for your request as a condition of providing communications to you on a confidential basis. We must permit you to request and must accommodate reasonable requests by you to receive communications of personal health information from us by alternative means or at alternative locations.

Right to Inspect and Copy Your Personal Health Information

Your designated record set is a group of records we maintain that includes medical records and billing records about you, or enrollment, payment, claims adjudication, and case or medical management records systems, as applicable. You have the right of access in order to inspect and obtain a copy your personal health information contained in your designated record set, except for: (a) information complied in reasonable anticipation of, or for use in, a civil, criminal, or administrative action or proceeding, and (b) health information maintained by us to the extent to which the provision of access to you would be prohibited by law. We may require written requests. We must provide you with access to your personal health information in the form or format requested by you, if it is readily producible in such form or format, or, if not, in a readable hard copy form or such other form or format. We may provide you with a summary of the personal health information requested, in lieu of providing access to the personal health information or may provide an explanation of the personal health information to which access has been provided, if you agree in advance to such a summary or explanation and agree to the fees imposed for such summary or explanation. We will provide you with access as requested in a timely manner, including arranging with you a convenient time and place to inspect or obtain copies of your personal health information or mailing a copy to you at your request. We will discuss the scope, format, and other aspects of your request for access as necessary to facilitate timely access. If you request a copy of your personal health information or agree to a summary or explanation of such information, we may charge a reasonable cost-based fee for copying, postage, if you request a mailing, and the costs of preparing an explanation or summary as agreed upon in advance. We reserve the right to deny you access to and copies of certain personal health information as permitted or required by law. We will reasonably attempt to accommodate any request for personal health information, to the extent possible, giving you access to other personal health information after excluding the information as to which we have a ground to deny access. Upon denial of a request for access or request for information, we will provide you with a written denial specifying the legal basis for denial, a statement of your rights, and a description of how you may file a complaint with us. If we do not maintain the information that is the subject of your request for access but we know where the requested information is maintained, we will inform you of where to direct your request for access.

Right to Amend Your Personal Health Information

You have the right to request that we amend your personal health information or a record about you contained in your designated record set, for as long as the designated record set is maintained by us. We have the right to deny your request for amendment, if: (a) we determine that the information or record that is the subject of the request was not created by us, unless you provide a reasonable basis to believe that the originator of the information is no longer available to act on the requested amendment, (b) the information is not part of your designated record set maintained by us, (c) the information is prohibited from inspection by law, or (d) the information is accurate and complete. We may require that you submit written requests and provide a reason to support the requested amendment. If we deny your request, we will provide you with a written denial stating the basis of the denial, your right to submit a written statement disagreeing with the denial, and a description of how you may file a complaint with us or the Secretary of the U.S. Department of Health and Human Services (“DHHS”). This denial will also include a notice that if you do not submit a statement of disagreement, you may request that we include your request for amendment and the denial with any future disclosures of your personal health information that is the subject of the requested amendment. Copies of all requests, denials, and statements of disagreement will be included in your designated record set. If we accept your request for amendment, we will make reasonable efforts to inform and provide the amendment within a reasonable time to persons identified by you as having received personal health information of yours prior to amendment and persons that we know have the personal health information that is the subject of the amendment and that may have relied, or could foreseeably rely, on such information to your detriment.

Right to Receive an Accounting of Disclosures of Your Personal Health Information

You have the right to receive a written accounting of all disclosures of your personal health information that we have made within the six (6) year period immediately preceding the date on which the accounting is requested. You may request an accounting of disclosures for a period of time less than six (6) years from the date of the request. Such disclosures will include the date of each disclosure, the name and, if known, the address of the entity or person who received the information, a brief description of the information disclosed, and a brief statement of the purpose and basis of the disclosure or, in lieu of such statement, a copy of your written authorization or written request for disclosure pertaining to such information. We are not required to provide accountings of disclosures for the following purposes: (a) treatment, payment, and healthcare operations, (b) disclosures pursuant to your authorization, (c) disclosures to you, (d) for a facility directory or to persons involved in your care, (e) for national security or intelligence purposes, (f) to correctional institutions, and (g) with respect to disclosures occurring prior to 4/14/03. We reserve our right to temporarily suspend your right to receive an accounting of disclosures to health oversight agencies or law enforcement officials, as required by law. We will provide the first accounting to you in any twelve (12) month period without charge, but will impose a reasonable cost-based fee for responding to each subsequent request for accounting within that same twelve (12) month period.

Complaints

You may make a complaint to us or to the Secretary of Health and Human Services if you feel we have violated your privacy rights. PattyCare wants to hear from you if you have any questions, concerns or complaints about the privacy of your health information.

You may contact us by telephone, mail or e-mail:

PattyCare, Inc.
PO Box 1136, Winchester, TN 37398
Phone: 800-688-2139
Email: info@pattycare.com

Return & Refund Policy

Termination Policy for Monthly Memberships

All memberships are based on a 12-month agreement. Early termination may incur cancellation fees and other applicable charges as outlined below:

  1. Individual Plans: For individual memberships purchased at our public price, a one-month cancellation fee will apply upon termination.
  2. Group Plans: Group memberships purchased at our then-published price will also incur a one-month cancellation fee upon termination.
  3. Discounted Plans:
    • If a membership purchased at a discounted rate is canceled within the first 12 months of enrollment, the member will be responsible for repaying the total amount of the discount received.
    • Additionally, a one-month cancellation fee will be charged upon termination.
    • This means that, in addition to the cancellation fee, the difference between the discounted rate and the full public price for the months the discount was applied will be billed to the member.

 

 

Lab order Cancellation Policy: The order, if unused, will automatically cancel within six months of the date it was purchased. If the order is cancelled in the first 20 days from the purchase date, the purchase price will be refunded minus a $25 cancellation fee or 15% whichever is greater; otherwise you will receive a credit for the purchase amount, which credit may be applied to any future order placed within the six-month period. If not used within the six-month period, any unused order will lapse and there will be no refund or credit.

How can I cancel or change my lab order?

You may use our Contact Us page and fill out our contact us form or give us a call or email us at careteam@pattycare.com. Please include the order number for the order you would like to cancel or change.

Gift Card Terms and Conditions

General Information

  • Gift Cards are not available on this site..